The 9 Services Offered in Assisted Living Facilities
Jan 04, 2026A lot of people ask me what actually happens inside an assisted living facility. They hear the term, but they are not clear on what services are really provided day to day. Today, I want to walk you through nine core services offered in assisted living so you can clearly understand how assisted living works and what residents truly receive.
Want the full breakdown? Watch the video belowπ
1. Assisted living starts with help for daily personal care
Personal care services are the foundation of assisted living. This is where residents get help with everyday tasks they can no longer do safely on their own. That includes bathing, dressing, grooming, walking, and transfers from a bed or chair.
I have seen how care needs can vary a lot from one resident to another. Some need light help, while others need two caregivers for safe transfers. This level of care directly impacts staffing and pricing, which is why assessments matter so much.
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Bathing and dressing support
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Mobility and transfer assistance
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Help with daily routines
2. Health and wellness support
Assisted living does not provide medical treatment like a nursing home. Instead, we support residents by helping manage their health plans. This includes medication management, wellness checks, and coordinating with doctors and therapists.
I have owned homes where medication management was the main service residents needed. The role is really about follow-through and consistency, so care plans actually happen.
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Medication reminders and administration
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Health monitoring, like taking blood pressure
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Doctor and therapy coordination
3. Meals and nutrition are a daily responsibility
Food is a major service in assisted living. Residents receive regular, home-style meals that meet their dietary needs. This includes special diets, food sensitivities, and assistance with eating when needed.
Meals are planned, documented, and adjusted as health needs change. Snacks and drinks are also available throughout the day, which helps residents feel at home.
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Home-cooked meals
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Special diet planning
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Feeding assistance when needed
4. Housekeeping and laundry keep residents safe and comfortable
Clean living spaces are not optional. Assisted living provides regular room cleaning, laundry services, and linen care. Maintenance is also part of this service, making sure the building stays safe and functional.
I have found that having dedicated help for cleaning and maintenance improves both safety and resident satisfaction.
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Room cleaning and laundry
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Linen and towel service
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Basic maintenance and upkeep
5. Daily activities keep residents engaged and connected
Activities are more than just entertainment. They support mental health, routine, and social connection. Most states require multiple activities each day, and they must vary from day to day to provide a variety of activities that appeal to all residents in the home.
Over time, I learned that activities are one of the most powerful parts of assisted living. Families talk about them, residents look forward to them, and they build community.
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Social and group activities
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Light exercise and movement
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Crafts, games, and events
6. Transportation support helps residents stay active
Transportation can mean coordination or actual rides, depending on the facility. Residents need help getting to appointments, outings, and errands.
Even when a facility does not own a vehicle, staff may be involved in scheduling and planning transportation.
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Medical appointments
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Community outings
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Errands and therapy visits
7. Safety and supervision are provided 24/7
Assisted living requires round-the-clock supervision. Staff are present at all times to respond to falls, emergencies, and daily needs. This also includes creating a safe environment to prevent accidents.
I always tell people this is one of the biggest responsibilities and one of the most misunderstood.
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24/7 staffing
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Emergency response
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Fall prevention and monitoring
8. Memory care and behavioral support may be included
Some assisted living facilities also offer memory care. This requires special licensing and training. Even outside of memory care, staff often help residents with behavioral challenges through redirection and routines.
Experience and patience matter a lot here.
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Structured routines
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Redirection and behavioral support
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Cognitive engagement
9. Family support keeps everyone informed and involved
Assisted living also supports families. That includes regular communication, care plan meetings, and helping families understand available resources.
When families feel informed, trust grows, and everything works better.
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Regular updates
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Care plan meetings
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Resource coordination
Wrap Up
Assisted living is much more than just housing. It is a full support system built around safety, care, and quality of life. When you understand these nine services, it becomes much easier to see how assisted living truly helps residents and their families.
If you need help creating a business plan for your assisted living business, check out the Free Business Plan Checklist.
And if you’re ready to figure out your next step, join me for the next Roadmap Challenge where I’ll walk you through how to get started.
Show full transcript π
Transcript
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Friend, it's Brandon Gustafson. Welcome to Assisted Living Investing today. Super excited to have you here with me on the channel as we get into our live today. We're going to be talking about the nine services offered in assisted living facilities. I get this question actually quite often. Um, what types of services actually uh do you offer in assisted living? And this came from a comment on YouTube recently. Uh, somebody was asking because we did our we did a a video last week that was RAIL
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versus ALF and what the difference is between those two and uh somebody was like, well, what what kind of services do you offer in assisted living? So, I wanted to hit on that today uh and and make sure we get that question answered. Uh, I believe we are live right now. Uh, we were having some issues with that last week. So, hopefully hopefully everything is is working well here with my software. Um, for those of you who don't know me, welcome to Assisted Living Investing. I help first-time
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assisted living entrepreneurs launch profitable, purpose-driven businesses, creating prosperity, purpose, and peace in their lives. Super excited to have you here with me as we get into teaching you more about assisted living to see if it's a good fit for you in your investment strategy. Or maybe you're a nurse and you're trying to figure out uh how to to get started. So, I really want to hit on that and help you out. I have a few things and we'll talk a little bit more about my roadmap challenge here at
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the end of the video. So, make sure you stick around for that. But you can learn more at roadmapchallenge.com. But I also have a few different coaching programs. So, if you want to find the one that is best for you, go take my 30 secondond quiz at aliquiz.com. You can also get access to my book, The Profitable Assisted Living Facility at thebook.com. We'll have links for that all down below for you on the YouTube video. With that, let's get into today's video. Uh we are talking again about the nine
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services that are offered in assisted living facilities. Um there's I mean technically there's more, right? But these are the ones that uh that are uh most often uh the ones that you're going to see. So I want to make sure you this is this is intended to be a a resource for you to come back to. So, if you're watching this on Instagram or or Facebook or whatever, uh, bookmark this so you can come back to it so you can remember, hey, these are the things that, uh, that I can do in assisted
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living. So, I'm I'm really hoping this will be helpful to you. We're going to talk today about a lot. Um, personal care services is one, health and wellness support, um, and what that looks like, the activities that you have to do, and and so many more. Uh, those are just three and very high level. So, let's dive into it. Number one, and I already talked a little bit about this, but personal care services. So, I want to I want to talk about personal care services, what that is and and how that
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works for you. So, when personal care services is basically um it's it's people that need assistance with um activities of daily living. This is what we do in the world of assisted living. Okay. So, by that uh you're you could be doing something like bathing assistance. Maybe it's helping somebody get dressed or you could be doing grooming um as well, you know, brushing teeth or combing, brushing hair, something along those lines. Mobility or transfers. Uh so somebody needs help uh getting up
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from a chair um and and getting them up to their walker or walking with them or they have to transfer from a wheelchair over to a a bed, something like that. there's a lot of transfers uh those types of things that happen. This is actually one of the spots where you can really differentiate um with a resident how much care they need. Uh there's what is called in the industry a twoperson lift and this is often times what's going to have to happen in a transfer. So, if you have somebody that is in a
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bed and they need to get into a wheelchair or vice versa, uh, and they are not able to do any of this by themselves, you will need two people there just for safety for the resident. When you do that, that means you're going to have to have more staff on on site um, to help these residents. And so you you want to you're going to need to to have more staff there, which means you would be charging more for for those services because you just have to have more staff there. Okay. So I I talked a
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little bit about this previously about a four-point scale. And if you're interested in learning about this, uh just type in uh four points down below. But this is how we do our um our our assessments for our residents when they come in. We have this four-point scale that we put them on. And a lot of this is based off of personal care services. What are the activities that they need to do, the activities of daily living? How are we going to help them um you know meet meet their care needs? That
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that's what we're doing. Personal care services huge component to what you do in the world of assisted living. Let's shift it down. Number two is healthcare and wellness support. And I want to emphasize that this is support. So this is one of the differentiators between assisted living and nursing homes. In nursing homes, you are providing that healthc care um you're you're providing a healthcare service. You there's a lot more there's there's nurses involved. Um they are clinicians.
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They can help people at a clinical level. In assisted living, we support that level of care. So we do that through medication management. This is a big component. Um, this could be somebody that just needs um help managing uh medication. I've worked uh one of my my facilities that I own previously was a mental health uh type of a facility and the majority of our residents really the only care they needed was medication management. They were younger, you know, generally uh 30s, early 40s was was the bulk of our
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residents. And so they were able they were very mobile. uh they generally could remember to uh you know go take a shower, but they didn't need help taking a shower. Sometimes we'd have to prompt them to go, "Hey, you're kind of stinky today. Make sure you go take a shower, change your clothes, you know, those types of things." But those are prompts. We weren't actually helping them, but they would have a lot of medications that they would need cuz they were bipolar or schizophrenic, and that was a
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big component of of the help that they needed. So that's a big one in how you can support people's health and wellness and their efforts to become more healthy. You also will do health monitoring. So uh you could be checking uh pulse. Uh you could be checking blood pressure. You could be checking those things. Those are things that are very easy to check. You can get a blood pressure monitor. You can check all of that. It takes the pulse. then you're just tracking it down so that when you go and
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visit a doctor, they've got all of that information at their fingertips and they can um create a better care plan for uh for the residents. Uh you're coordinating with doctors. We do this often where a resident will have a certain care plan. Um and this could be um you know, maybe it's um part of their care plan is they need to get up and they need to exercise, they need to go walk around for 5, 10 minutes or something along those lines. We're the ones that are helping carry out that
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care plan. So if you think about this, if you go to the doctor today, um the doctor like my daughter, she's in physical therapy right now um for a few things. Um she is encouraged to do at least 5 minutes of exercise. Um certain types of exercises on a daily basis, more obviously better, but at least 5 minutes. I am her parent. I am in charge of the one that needs to help her make sure she's following through and doing those exercises. That's a lot of what you are doing with assisted living. you
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have somebody in in your home, you uh they they have to get up, they have to walk around, they've got to uh you know, lift things or whatever. A physical therapist is telling them you got to do these these certain exercises. A a physician says you've got to have certain eating habits as an assisted living facility. You are the one that is carrying all of that out and making sure that they are doing those things. So, doctor coordination and then you're taking notes and you're passing that
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along to the doctor. So, this is how you support them. You can also participate in wellness checks, getting them there for a wellness check. If there are certain things that could or should be done prior to a wellness check with a doctor, you're the ones that are uh carrying that out. So, we don't in assisted living, we don't provide clinical care. We're not allowed to do that. But what we can and what we do often do is we are helping coordinate that care and helping participate in
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that because there's there's oftent times not a family member that is going to do that and so that is your responsibility as as an assisted living facility. So big component there health and wellness support not providing care you're supporting with that care. Okay. Number three meals and nutrition. This is the one that a lot of people, you're aware of this, right? I have my my um my wife expenses, the top five expenses, wedd. Um number three there, the F stands for food. You have to provide
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food to your residents. And so this is a big component of of what we are offering, the services that we're offering to our residents in assisted living. This could be, you know, it's it's home-cooked meals oftent times. I mean, sometimes, yeah, we'll go grab pizza or something like that, but oftent times, most times, it is home-cooked meals. For us, in a smaller facility like what we have, um, it's our caregivers that are preparing that food. It's not a not a cook, but in a larger
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facility or a very high-end facility, you could be hiring a chef that is preparing those. Regardless, though, they're home-cooked meals. Um, you are, uh, again coordinating with doctors. You're figuring out, are there any special diets? Are there food insensitivities? Are do we do they need to be on a certain diet um for health reasons regardless of if it's a health insensitivity or not? Uh whatever whatever it is, we're identifying what those special diets are and we're making
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food that will kind of align with that uh with with that food um that that special diet that they need to be on. We might be helping out in feeding them. Um, it it it's certainly possible, especially as somebody uh starts to regress, if they have Parkinson's and they can't, you know, they're shaking and they can't get a fork to their mouth, that you are feeding them. I worked as a CNA at one point um while I was in high school and this was what we did. This was a nursing home, not
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assisted living, but um we would feed residents often, and that's something that that as a high school CNA. Um that really isn't uh allowed to do much. That's something that we were allowed to do was feed feed the residents. Um we are providing snacks, uh drinks, uh in our in our facility in in uh Idaho right now, we have like a coffee station. So, we do coffee and tea often. So, we we're providing those types of things to our residents, but you are in charge of creating um this I mean you have to to
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track all of this. There's actually a lot that goes into it uh for meal planning, buying groceries, creating a schedule, you have to have menus, you have to have backup um options for for residents if they don't like a certain thing. There's a lot that goes into the food component of assisted living that are under the regulations of of assisted living. um in in most states. Again, every every state is different for assisted living. So, can't tell you that every single state is the same, but it
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does give you a bit of an idea that there there's a lot uh that that goes into that. Okay. Meals and nutrition big component. That's number three. Let's get into number four. Number four is housekeeping and laundry. So, this is your cleaning rooms. Um this is this is not your teenager that you're telling, hey, go clean your room. um you can encourage them. A lot of residents will do this because they have habits that have been instilled in them for decades. Um and and so you don't always have to
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clean it. But we have had residents who are uh not great at cleaning and so it's a part of our responsibility to make sure the room is clean, to make sure everything is tidy. We're doing laundry um for for their clothes. We're doing linen services for towels and bedding. Um, we are also checking we're doing maintenance on the building. You know, checking lights. We're uh we're looking at doorways and making sure everything is welloiled on on a door hinge. Um, toilets and plumbing. Uh, all of those
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things are in working order. We're in charge of doing all of that. And that's something that we um what we have we've done this a few different ways um over the past, you know, since 2020 when I started doing this where we have either a caregiver that also can do maintenance or we'll hire out um to maintenance crews um to to come in and do things or we'll just kind of do it on an as needed basis. We'll call people in to fix things. Uh you have a lot of flexibility here and how you're going to do it. I
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personally believe that having a maintenance person on staff that maybe a is a part-time person that can go in and just regularly do upkeep on on the facility is is the best thing to do. And then also having a housekeeper uh is is another great way to actually build a bit of a ladder where you can bring people in as a housekeeper um when they are lower level um and let them get familiar, see if they like working in this environment and then shifting them up to a caregiver. So, those are two positions that um your staff can do
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that, your caregiving staff can definitely do it or if you have the budget, uh you have the financial wherewithal to do this. Having dedicated people to do housekeeping and maintenance tasks can make it a lot easier on your residence. It's also probably done a little bit better. And they're oftentimes just going to be part-time people that are working 15 to 20 hours a week. And so that can be great part-time work for some of these people to be in the house and and doing that because these are services that you
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do need to offer to your residents. They're core services and part of being in assisted living. This is a big reason why they're paying so much for the services that um that that you can get. Um we had a a comment here by John. Um and John, good to see you. John and I chatted earlier this uh last weekend. Um yeah, prepped frozen meals. Those are great also. And you can work with like meal services that will do um that. This is going back to number three where we're talking about food. Um but uh you
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can you can use meal services that will do that for you or you can spend a lot of time up front and prep those meals, get them frozen, put them in the oven, cook them. Great option to to do to build a backlog of food that you've got there. So, uh great option. Thanks, John. Good comment. All right. Number five, activities and engagement. This is another huge component. And honestly, when I was getting into this this world of of assisted living, something that I, you know, it makes a lot of sense, but
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not not something that I prioritized as an owner early on in the process. It was more of a okay, cool. We've got like a little game area, right? We'll have maybe coloring station over here, and we've got, you know, puzzles or whatever. They can play some board games. Uh maybe we'll do an activity. uh you know once or twice a week kind of a thing. And what I have learned over time most states and this was just like that was me um just kind of learning uh and and thinking things through when I was
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getting started. Um the reality of activities is you are required in most states to do multiple activities per day. Um like one to three activities per day. One in the morning, one in the afternoon, one in the evening. Um, those activities could be as simple as like coffee time, tea time, you know, that kind of thing. Uh, it doesn't and they can be little social activities. It could be movie nights, but they can't all just be bingo or all be movie nights. You need to be having uh something that is allowing your that's
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engaging your residents. Um, so this is a huge component. We have shifted now to we have uh a staff member who is like part-time caregiver, part-time activities coordinator, and that has worked really well with our residents. Um, and there's an activities calendar and all the activities that they're doing. Like now we're doing fun things like, you know, NFL pickum type things uh that that residents uh enjoy doing. We're probably not going to do a full-on fantasy football league. That might be a
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little bit too much. But to do little pickums um that that is great. Um doing fun activities like during holidays uh for Halloween. Well, we've we've started doing Halloween carnivals where we have we've got 16 residents in the house. they all they they kind of partner up and they have booths and we'll have four, five, eight different booths at our house and so like it becomes this huge thing in the community and people love to come to our house and see what's going on. We do a Thanksgiving dinner
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where we invite families. Um we we try to make these types of things that are big events and those activities are super meaningful to our residents. It it opens us up to to more exposure in the community which is great for marketing. uh it encourages families to be participating in the care of their loved ones and so they're able to get in there and uh you know participate in that. These are all really great things. So you need to have daily activity activities. You can do things like light
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exercise like maybe you do like a a yoga type of a class. Um you know uh some of these um exercises that are not going to be very strenuous on on the body. Those are things that you might uh want to consider doing. uh crafts and games like we do a lot of cover coloring things. We've done like pumpkin painting contests. I don't think we've done carving because it can be difficult with arthritic hands and and things like that when you're working with an elderly population. But those are great options.
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Social events, pizza parties, you know, there's so many different fun activities that you can find and think of. Really, the sky's is the limit. But what you need to understand is activities are a crucial part of the cognitive um maintenance, not development because they're they're already developed, but the cognitive maintenance of of an elderly population and it can help out a lot uh when when you're working with them. Key component going to be required in the state and do something fun with
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it. It's what's going to uh really stick in people's minds when they're talking about, oh yeah, my my grandma, my mom is over at this facility and guess what they did for their activity and they're talking about it and this is really great um network marketing, just marketing through the conversations that you're having with people. So pay attention to that for sure. Number six is transportation. Okay. Now, transportation is a little bit different um when it comes to this. Oftent times
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there a resident will have a transportation benefit, especially if they're on Medicaid. They're going to have that. So, you can you can do one of two things. You can just coordinate that transportation where you are calling the Uber or calling uh the transportation company and just kind of coordinating people's schedules. or and you see this often in larger facilities. Still not like the huge ones, definitely in the in in the giant ones, uh but in in bigger bigger residential style or uh
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residential facilities that have multiple facilities. Sometimes they'll get a bus or a van or something like that. And they do this because it's a convenience for the resident for sure, but it can also become a uh an extra stream of income. So you can uh you could basically pay a person through the transportation dollars and probably get a little bit off the top. There's more uh rules and regulations in this. So it's not something I have at this point done, but it is on my road map for
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something we would like to add, a service we would like to add because it's a huge value ad to our residents. It can become an extra stream of income for us. Um and because of the way that a lot of this transportation stuff works, we're not going to have to be dedicated to only our residents. we could be if we wanted to, but it does open us up to providing transportation services to other facilities in the area. So, uh a great way to also network with other people um to help bring in more
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residents. Um so, that's it's another great way to do that. But you when you're doing transportation, this can be to medical appointments, scheduled outings, like we went uh in our Idaho facility to a county fair a few months ago, you know, when it was summertime and uh that we we didn't have the the vehicles to transport, but we rented out a bus and that was a lot of fun for our residents. So, you can do that with scheduled outings. Uh in our Colorado facility, before we sold that, we would
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do very similar things. we had a very touristy uh town that was a bit away, you know, 20 minutes away, and we would we would take our residents there um and coordinate transportation to get them there. So, that was great. Um running errands um for for residents. Sometimes they just they need to run to the store. Um they they got to get something, you know, they've got to run to the post office, whatever it is, you can run those errands with them. And also their care coordination. Um, so this could be
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doctor appointments, but it could be going to a physical therapist, could be occupational therapy, could be um, you know, if they needed to go to an emergency room. Um, but it's not like ambulance coming and you're able to to run them there. Um, those types of things can be beneficial. transportation. It's a it's a piece that um you're going to at the very least need to help coordinating help with the coordination of uh of transportation, but uh does not mean that you have to
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have, you know, a van or a bus or anything at at your facility. Uh it's just they will need transportation at some point. So, you're going to be involved with it. It's whether or not you what level of involvement you want to have uh when you're working with your residents. So, if you're interested in learning more about that, comment transportation down below. And that's something I could probably do a deep dive video on. I think there's a lot there that is to be explored um as like
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an additional add-on to to what you're looking at uh when it comes to serving your residents. All right. Number seven is this is safety and supervision. So, this is just a part of what what you provide. So, you think about this um as as a homeowner, as a parent, you know, for me. Uh this is something that I do for my family, right? I'm here. I'm I'm present. I'm making sure that everything is is fine. I'm checking locked doors. I'm I'm I'm checking on all of those
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things. You have to do very similar types of work in assisted living. You are the person that is there um the buffer from the world essentially. So, you're going to be providing 24/7 staffing um because you never know when somebody's going to need help. So, you've got to do that. Even in small unlicensed care homes, you're still going to need to have 24/7 coverage. That means if you're going to be a living caregiver and and you're this fourbedroom home um that that's doing
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all that, you've got to be there all the time or you need to hire other staff to do it. Or if you need a break and you're going to go on vacation, you need to coordinate and get respit care to come in and make sure um the the thing is covered. This is why I personally don't like the idea of small care homes. A lot of people look at them and they think, "Oh yeah, I could do that and I could just live there and that's that's fine. Like I did it for my mom." Um, and yeah,
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it was rough, but I really enjoyed doing it. It was great. Here's the thing. If you've got four residents there, you're not going to be related to all of them, more than likely. Um, and it's different when you're caring for somebody else as opposed to a loved one that you have. And it it is a job. Um, it is something that it may feel fun and and and exciting for the first 3 to 6 months, but after that, it can be exhausting. And so you you want to be aware that those things are going to happen because
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you have to provide this 247 coverage. Absolute necessity when when this is what you want to be doing when you want to be working in assisted living, you have to provide that coverage. Emergency response, somebody falls, some something happens, you are there to help out initially, providing, you know, basic essential first aid, but also calling 911, calling people, getting an ambulance there, coordinating that care. uh if there's a fire, you're getting them out of the building. There's so
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many things that have to happen and you are the the initial emergency responders, you are in charge of doing that and making sure everything is covered. Fall prevention. So, this is, you know, if as as people get older, I was I was over at at dinner uh with my parents recently and my grandpa who's about 85 uh was over there with us. And um my parents have a house that is um there are there's just some stairs uh to get into the home like regardless which door. uh we found the best path for him
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to get the the fewest stairs and so we're working with him on that and my brother and I are helping him get out of the house and get into his wheelchair and uh so he can go back across the street where he lives and uh as we were doing that uh he started to fall and that is uh something as a person like I've I've been a caregiver before right I' i've done this uh and I worked in the world of assisted living before my brother who has not done this is like trying to catch him and hold him up and
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I was like nope we got to let him go down My grandpa's like, "Let me fall." Um, but you as as people that work in assisted living, you're you're going to try to prevent falls. And that can be through making an environment where uh fall is is going to be falling is less likely, but also when somebody does fall that you do all you can to make sure that it is a soft fall that they can get back up and and get the help they need, which is what happened with my grandpa. He fell down slowly onto a stair, sat
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there for a few minutes, got him back up, got him walking over to his wheelchair, and then he was fine. Um, that's not always the case. Luckily, we were there to help him uh do that because he's also had some bad falls this this past year. So, those are those are experiences that you as a as a person that owns an assisted living facility, you need to be aware of. Uh, and this is a big part of the care that you're providing is fall pre fall prevention. and you're creating this secure environment. You've got railings.
00:26:26 - 00:27:32
You you're making sure things are clean. It's decluttered. Um you have all of these things um the way that it needs to be so that it just it makes it a safe environment for people who may not be able to see or move the way that they used to when they were younger. So it's a big part of what you do in assisted living. Number eight, memory care and behavioral care. Now, not every single facility is going to be a memory care facility, okay? That that's just a fact. Uh so, not not everything will be. Uh but for those
00:26:59 - 00:27:58
that are, um you you will need to make sure that you are classified, you're certified, you're licensed to be memory care. Uh are you a locked unit or not? Uh what type of resident are you working with? You need to to make sure you understand this. And if you're not um licensed to do memory care, you make sure that you have partnerships with people where you can transfer your residents when they uh regress mentally and they need that type of care. Um and behavioral care, behavioral care uh can
00:27:29 - 00:28:39
happen regardless of if they have memory care or not. So, in my one facility where we dealt with memory or with with behavioral health, um we were working with schizophrenia uh with bipolar and my my uh home in uh in Idaho. We also have had residents who um had behavioral issues that we had to work with. Uh so I' I've experienced from both ends. What a lot of what we do when it comes to to this is what we would what I would call redirection support. So this is um somebody is starting to act out. And
00:28:04 - 00:29:02
when you work with with these individuals and you live with them and and you know what is going on, you can start to see some of their triggers and know what is going to trigger them. And so you can do redirection and helping them um think about something else or go a different way to get somewhere else or uh being aware of uh just the different activities and what happens when you're eating together and you know all of those types of things. you can do redirection and get them to avoid the
00:28:33 - 00:29:27
spot that's going to cause a mental breakdown. So, you you do a lot of that. Um, you create structured routines, especially in a memory care environment. This helps out those residents quite a bit. Uh, you could be doing cognitive activities. So, this is where you're helping your residents who may have some issues with with cognitive decline. You're helping them out um and and helping them uh remember things and giving them space. um you want to have conversations with these individuals as
00:29:00 - 00:29:57
well because sometimes it can make them mad when you're trying to help them out and sometimes they really want to help you have you help them out. So you need to figure out what does your resident need, what is going to work best for them and that's going to help you out the most. Okay. And then just behavior management. You want to make sure that you understand what is going on and you don't uh you don't react to that. You you're a professional. uh your staff are professional. They need to not take
00:29:29 - 00:30:29
anything that a resident does personally and they need to work through that with them. Behavior management is is huge. All right. Number nine, family support. Family support is is really important when it comes to assisted living because um that you you're going to kind of run the gamut here where you have families that want to be very involved with their with their loved ones and you're also going to run to run into residents who want who have families that want nothing to do with them. And that can be it's
00:29:58 - 00:30:59
really hard. Uh and we have that in our facilities where uh we have a couple residents where their families are either non-existent, they've all passed away, or they just they they really honestly don't want to be involved in in the lives of their loved ones. We also have some that want to be there frequently and that's a a whole different level of of difficulty to deal with. And so you have to kind of find a balance for uh what a a different what which what each resident and their family is going to need and make sure
00:30:29 - 00:31:26
you're meeting those needs. And this can come through regular updates like you know maybe you you have a Facebook page or um maybe you've got a newsletter that you put out. There's a lot of ways that you can do regular updates. It could be text updates, call updates, whatever. Figure out a way but keep people updated. That's big. Care plan meetings. So, anytime that you are making an adjustment to a care plan, um whether that's just like your normal review period or something you've seen in the
00:30:56 - 00:31:47
way that they need care, um you want to make sure that they are involved at least at the level that they they want to be involved. And so, you want to at least make an invitation, right? So, it's really important that they are they're involved in those care plans because it can also impact the amount of money that they're going to have to pay to stay there. Um, so that that's something you want to them to be involved that they don't get blindsided when you say, "Oh, you got to pay an
00:31:22 - 00:32:20
extra $1,000." Um, because all of a sudden the care is is more advanced and and they they need more care, so we've got to hire another person and uh so we've got to to raise rates. You don't want to blindside them. Um, you want to involve them in those conversations. Um, make sure that they also have resources. they have access to resources and those could be doctors, those could be um nutritionists, those could be physical therapists, those could be transportation companies. Um make sure
00:31:51 - 00:32:51
that families know and understand there's a lot of resources out there to help them. And this could be government programs as well. Um Medicaid, like there's so many things that are out there that residents can get access to and you just need to to help kind of be this resource hub. um or at least you need to have connection with a person, probably a local nonprofit that can help make those connections for them. But you should be this center point of contact where you can get out and and tell
00:32:21 - 00:33:15
people um the things that they need. And that family communication is key. Uh it's a big part of of what you're doing. So those those are the the nine big things. We went through a lot today. Um so I'm going to quickly recap one through nine. Um we went through personal care services. Uh we talked about uh my mouse is like going super fast. Healthcare and wellness support highlighting the support. We talked about meals and nutrition, housekeeping and laundry, activities and engagement,
00:32:48 - 00:33:49
transportation, uh safety and supervision, memory and behavioral care, and family support. So these are the big nine things that you're going to be doing inside of your assisted living facility. I'm curious like type the type the one down there that you're most interested in learning more about um and that you feel like is is the uh is like the most important one. I'm just curious like what are your thoughts there? And before we go, I I want to remind you like I have my my roadmap challenge. This is as you're
00:33:19 - 00:34:05
trying to figure out assisted living like I I hear from a lot of you that I don't know how to get started. I just like I'm really interested in assisted living. That's probably why you're here on this video. um and you're just trying to like learn about assisted living and the types of services that that happen there um and you think, "Hey, this could be I've heard a lot about this. This could be a really good option for me." I would love to have you in my next
00:33:42 - 00:34:35
Roadmap challenge. If you go to roadmapchallenge.com, you can learn more about that. It's a live coaching experience. We work together live and I answer your questions and and help you build your own roadmap to help you get started. Uh it's, you know, it's it's not just a webinar or anything like that. Is it's actual teaching. Um there's homework. There's a lot that goes into it and I'm helping you work on this to build a personal roadmap for you. I would love to have you there. Again, it's
00:34:08 - 00:35:12
roadmapchallenge.com. Uh go check out and grab the book as well, the profitable assisted living facility. You can get it at thebook.com. Um I would love to have you get this. It it has like my entire brain for starting an assisted living facility. Uh, and uh, yeah, it's it's uh, take advantage of it. It's also like creeping to the top of bestseller lists on Amazon. So, uh, like it people are enjoying this book and finding it super helpful. So, go check it out. The alibook.com. And if you're just like confused and I
00:34:40 - 00:35:29
don't know how to get started. I know I want help. I know I need help in getting started. I have a 30 secondond quiz that you can go take at the at aliquiz.com. takes you 30 seconds to fill it out. And then I will tell you which of my programs are going to be the best fit for you. I'd love to coach you and help you along your journey. If you found this video helpful, make sure you like the video, subscribe, and ring the bell as well so you get notified every time we put out content like this to help you
00:35:05 - 00:35:52
launch your assisted living business. And are you curious about assisted living, but you're not sure how to get started? At Assisted Living Investing, I'm here to help beginners like you, first- time assisted living entrepreneurs launch profitable, purpose-driven businesses, creating prosperity, purpose, and peace in their lives. I I honestly love coaching and helping people. It is one of my favorite things to do and I would love to do that for you. Go take the quiz alquiz.com to see which is the best fit for you. And
00:35:28 - 00:35:52
remember, it doesn't take a lot, just a little bit. Just keep going step by step by step. And I promise you, if you do and you are consistent and persistent, you're going to be successful. Thanks for watching and have a great day.
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